Platform overview
One system between the theatre list and the bank statement
Anaemate connects where a case happens, what the patient is told, what is claimed, what is collected and what is reported — in one system.
Introduction
Why the connections matter more than the features
Most practices already have something for each stage. A logbook or a phone photo for capture. A spreadsheet for rules. An email for the quote. A billing agent for the claim. A bank statement for reconciliation. Individually, each works.
The cost is in the joins. Every hand-off re-enters data, introduces delay, and creates a place where a case can be dropped without anyone noticing — because no single system holds the whole picture, no single view shows what is missing.
Anaemate exists to remove those joins. The same record carries a case from capture through to reconciliation, which is what makes it possible to ask what has been billed but not collected, and get an answer.
On the doctor’s phone
One case, from the sticker to the statement
Everything a doctor does happens in the app, in a few taps, wherever they are.
01
Scan the sticker
Photograph the patient’s label. Anaemate reads it and fills in their details.
02
Price the case
Choose the item numbers and modifiers, and your billing rule sets the fee.
03
Send the quote
Check the total, attach a questionnaire and send. The patient sees the whole account.
04
See what you’ve earned
Invoiced, received and pending, by period, with reports to download.
The billing lifecycle
The seven stages
Each stage passes a complete record to the next. Nothing is re-keyed, and the audit trail runs the full length of the process.
Capture
Photograph a patient sticker or upload the theatre list, and Anaemate's trained AI models read it and build the records for you. No typing, no logbook.
Anaesthetist, in theatre
- Photograph a patient sticker with your phone and the record is created from it.
- Email the theatre list to your own list address or upload it in the dashboard — a PDF, a scan or a photo of a printed page — and the whole session is created at once.
- Returning patients are recognised and linked to their existing record instead of being duplicated.
- Where details differ from the patient’s existing record, the case is flagged so you can choose which to keep.
Validate
Eligibility is confirmed before a quote is issued, so cover is established up front.
Automated, with review
- Confirm patient eligibility as part of the capture step.
- Identify the payer — fund, Medicare, DVA, workers’ compensation or defence.
- Surface missing details before they become a rejected claim.
Quote and consent
An estimate is produced from the payer, the item numbers and your billing rules, then issued to the patient for informed financial consent.
Automated, patient-facing
- Quotes calculate from the patient’s fund or payer type and your configured rules.
- Patients receive a written estimate of their likely out-of-pocket cost.
- Wording explains why an anaesthetic fee cannot always be fixed before surgery.
- Consent and the communication history are retained against the record.
Bill and claim
Claims are prepared and lodged to Medicare and health funds through ECLIPSE.
Billing team or automated
- Billing rules apply a unit value, gap fee or total fee to a list or an individual case.
- Claims can be submitted on the day of the procedure.
- Workers’ compensation, DVA and defence claims are supported.
- Public-in-private claiming is supported.
Collect
Patient payments are collected by bank transfer or card, and outstanding accounts are followed up.
Automated, with billing support
- Bank transfer is offered at no cost to the patient.
- Card payment is available, with an additional fee met by the patient.
- Overdue accounts are followed up rather than left to age.
Reconcile
Receipts are matched against accounts so that billed, received and outstanding are three distinct, visible numbers.
Practice administration
- Accounts reconciliation across patient and payer receipts.
- BAS and end-of-financial-year reporting.
- Refunds tracked against the originating account.
Report and optimise
Performance is visible at provider and practice level without exporting to a spreadsheet.
Doctors and practice managers
- Total earnings and hourly rate by surgeon, list or date.
- Outstanding accounts and payment status.
- Financial reporting for the practice, and Anaemate Insights advanced analytics on Premium and Groups.
Product architecture
How the platform is layered
Capture is deliberately separated from processing, and processing from control. That separation is what allows a doctor to work from a phone while an administrator works from a portal, on the same records.
Point of capture
Mobile app — sticker recognition, theatre-list import, case review.
Anaesthetist
Processing
Eligibility validation, billing rules, quote generation, consent issue and capture.
Automated
Claiming and collection
ECLIPSE lodgement to Medicare and funds; patient payment by transfer or card.
Billing team and automation
Control
Reconciliation, refunds, outstanding accounts, audit history, permissions.
Practice administration
Reporting
Earnings, hourly rate, procedure volume, outstanding balances, group views.
Doctors and directors
Role-based experiences
The same data, scoped to the person looking at it
Access is determined by role. A doctor sees their practice; an administrator sees the operation; a director sees the group.
| Role | Surface | What they see |
|---|---|---|
| Anaesthetist | Mobile app and web | Their own cases, billing progress, earnings and hourly rate, outstanding accounts. |
| Practice manager | Web administration portal | All providers, billing rules, templates, reconciliation, user permissions and audit history. |
| Billing staff | Web administration portal | Work queues, exceptions and rejections, outstanding accounts, patient enquiries. |
| Group director | Web administration portal | Group-level and doctor-level reporting, policy configuration, provider onboarding. |
| Patient | Email, SMS and payment page | Their estimate, the consent wording, the account and how to pay it. |
The platform, up close
From the sticker in theatre to the money in the bank
Capability index
Explore each capability
Configurability
Configured once, applied always
Billing rules, communication templates, pre-operative forms and payment arrangements are configured at practice or group level, then applied automatically. Groups can preserve individual doctors’ billing preferences within a shared policy.
Mobile and web
Two surfaces, one record
The mobile app is built for capture and review between theatre and consulting rooms. The web portal is built for administration, reconciliation and reporting. Both operate on the same records, so a case captured on a phone is immediately available to the practice.
Next step
See the platform against your own workflow
The most useful consultation walks through how your practice captures cases and handles quotes today, then shows where Anaemate would change it.