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Operational infrastructure

Practice administration

The work that surrounds billing — provider numbers, who can see what, which template goes to which patient, what was collected before the day — handled as practice infrastructure rather than as a set of side tasks.

The problem this solves

Billing software usually stops at the bill. The administration around it — keeping provider numbers current, controlling who can access financial data, standardising what patients are sent, collecting pre-operative information — falls to email and shared drives.

That works until a practice adds a second doctor. After that, inconsistency between providers becomes the operational problem, and there is no record of who changed what.

Providers and access

Provider numbers and user accounts are administered centrally. Roles and permissions determine who can see financial information, who can lodge claims and who can change billing rules.

  • Central provider number administration
  • Role-based user permissions
  • Separation between clinical and financial access
  • Onboarding and offboarding of users

Templates and communications

Patient communications run from templates rather than from individual drafting. Consent forms, email and SMS templates can be customised on Anaemate Premium and Anaemate Groups.

  • Standardised patient communications
  • Customisable templates on Premium and Groups
  • Custom “About me” and pre-operative sections

Calendar and pre-operative collection

Calendar management covers lists and sessions. Pre-operative questionnaires and surveys collect patient information before the day, with pre-operative and post-operative surveys included on the standard platform.

  • Calendar and diary management
  • Pre-operative questionnaires and surveys
  • Post-operative surveys
  • Advanced calendar management on Groups

Handover and audit history

Group configurations support handover between staff, and administrative changes are retained as history — which matters when a query arrives after the person who made the change has moved on.

Building a questionnaire template in the Anaemate app, with a switch for each module.
A pre-op questionnaire template, with a switch for each module.

Reading this screen

What you are viewing
A questionnaire template being built, with a switch for each module: height and weight, anaesthetic history, medications and more.
Who uses it
Used by the anaesthetist or practice manager, from the app.
What it supports
Collecting the pre-operative information you need from each patient before the day.
What happens next
The template is attached to your quotes, and the patient's answers come back before theatre.

How-to videos

See it done in the app

All how-to videos

Who does what

The same record, seen differently by each role

Practice manager

Administers users, providers, templates and permissions.

Billing staff

Works within the permissions and templates configured for them.

Group director

Sets policy that applies across every provider in the group.

Next step

Talk through how your practice bills today

A consultation covers how cases are captured, how quotes and consent are handled, where accounts are being lost, and what moving to Anaemate would involve for your practice or group.