Service models
Managed billing, without losing sight of it
Hand the billing work to our team and keep full visibility of every account.
Commercial model
Anaemate Premium — 4% of payments received plus $129 per month, ex GST
Adds a dedicated support team, a 1300 number for patients, direct integration with your bank, priority service and much more.
Full pricingThe situation
The traditional billing bureau model has a structural problem: the practice sends information in and receives money back, but cannot see what happened in between. Questions about an account require someone else to look it up.
That is tolerable while income is predictable and becomes a serious problem the moment it is not — because the practice has no independent way to tell whether a shortfall is clinical, administrative or a failure of collection.
Three ways to run Anaemate
The platform is the same in each. What differs is who operates it day to day and how much support sits behind it.
- Self-managed — the practice runs the platform, with limited support included.
- Supported — Anaemate Premium adds a dedicated billing agent, a 1300 patient number and priority service.
- Group-operated — Anaemate Groups adds an administration portal, handover and unlimited support across the group.
What a dedicated billing agent covers
On Anaemate Premium, a dedicated billing agent works your billing rather than a shared queue. The precise scope of what the agent handles is agreed with your practice at the outset and set out in writing.
- Billing oversight and exception handling
- Account follow-up
- Reconciliation support
- Patient enquiries via a 1300 number
Visibility is retained by the practice
Because the service runs on the same platform the practice can see, billing status, outstanding accounts, earnings and reconciliation remain visible throughout. The practice does not have to ask what happened to an account.
- The same reporting available to self-managed practices
- Outstanding accounts visible to the practice at all times
- Communication history retained against each record
- No dependency on requesting a report from a bureau
Escalation
Escalation pathways, response expectations and the process for a disputed account are agreed with your practice before the service begins, so responsibilities are clear on both sides.
Other solutions
For individual anaesthetists
Private billing without an administrator
For anaesthetists running their own private practice, with or without administrative help.
For anaesthetic groups
Central administration across every provider in the group
For groups with shared administration, multiple providers and group-level reporting requirements.
For hospitals and enterprise
Structured implementation for hospitals and complex organisations
For hospitals, large groups, multi-entity organisations and structured procurement processes.
Next step
Work out which model fits
The right model depends on volume, on whether you have administrative help, and on how much of the operation you want to run yourself.