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Support

Find the right pathway

Doctors, practice teams and patients each have a direct route to the right people.

Doctor login

Open the Anaemate app to access your account.

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Support pathways

How can we help?

Doctors

Capturing cases, reviewing billing, app access and account questions.

Contact support

Practice administrators

Configuration, users and permissions, templates, reconciliation and reporting.

Contact support

Patients

Understanding an account, paying an invoice, refunds and payment difficulty.

Patient information

Billing enquiries

Claims, rejections, outstanding accounts and payer issues.

Contact support

Payment enquiries

Payment status, allocation, refunds and banking configuration.

Contact support

Technical support

Login problems, app issues and platform errors.

Contact support

Security and privacy

Security questionnaires, privacy assessments and vulnerability reports.

Security enquiry

Sales

New practices, groups, hospitals and enterprise organisations, and pricing.

Book a consultation

How-to videos

See it done in the app

All how-to videos

Knowledge base

Anaemate Help Centre

Step-by-step guides for doctors and practice teams, plus the full release notes.

Visit the Help Centre

Support on every plan

Every plan includes support. Anaemate Premium adds a dedicated support team and priority service, and Anaemate Groups include unlimited support.

Support email: support@tcihealth.com.au